Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

Seven2, ex-Apax Partners, aurait mandaté une banque d'affaires française pour céder sa participation dans Vocalcom, l'éditeur star des call-centers, bien redressé après quelques années compliquées.

Is management toxic in Concentrix call-centers, in France ? An investigation by En-Contact magazine.

Acquisition, customer experience, En-Contact publishes the list of the 100 Best Problem Solvers in France, in its 2025 Directory, Le Bottin.

Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

Pathé Marconi recording studios, a famous one. The Beatles, the Rolling Stones, Téléphone, Gérard Manset, David Gilmour used to play and record there.

The experience of employees serving the customer experience, the professional experience that leaves a lasting impression and is remembered with emotion: this is the common thread running through the ...

Voluntary redundancy plan at Teleperformance, for 598 employees, i.e. 25% of the workforce of the world's number 1 call centre. In Portugal, TP employs 14,000 people.

Plan de départ volontaire chez Teleperformance, pour 598 salariés, soit 25% des effectifs du numéro 1 mondial des call-centers. Au Portugal, TP, l'entreprise en emploie 14 000.

Call-centers et expérience client: Thomas Mackenbrock nommé nouveau directeur général délégué après le départ de Bhupender Singh. Daniel Julien demeure directeur général, Group CEO.