From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

Movate, a global digital technology services provider, today announced the acquisition of Prescience, a leading firm specializing in AI, data science, and advanced analytics.

AI Technology Fuses Content Compliance, Brand Fit, and Performance, Reducing Legal Reviews by 90% and Speeding Campaign Launches NEW YORK, May 22, 2025 /PRNewswire/ -- Persado, a leading provider of ...

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background ...

As a key sponsor of Gartner’s Data & Analytics Summit 2025, Ververica showcased how their real-time AI capabilities can transform data into useful insights. The Gartner Data & Analytics Summit ...

Economic pressures often expose the weaknesses of fragmented technology systems. Cross-functional approaches with technology ...

AI-led deals continue to scale in size and frequency. NICE closed its largest CXone Mpower deal in Q1—worth over $100 million ...

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...

Strategic partnership provides enterprise retailers with a composable, future-ready foundation to deliver personalized digital experiences faster NEW YORK, May 21, 2025 /PRNewswire/ -- Optimizely, the ...

The 8x8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's ...

Personalization is one of the most evergreen customer engagement priorities—and challenges—we hear from brands. We were writing about personalization back in 2015, and 10 years ...

New AI-native capabilities make composable commerce systems inherently connected and actionable for AI agents powering next generation customer experiences  MIAMI BEACH, Fla., May 21, 2025 /PRNewswire ...