Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

Amazon is probably the world leader when it comes to customer experience, but France is the birthplace of Louis-Ferdinand Céline, Gallimard, Amélie Poulain, Edith Piaf, Daniel Julien and Laurent ...

Onepilot acquires Eodom, the French homeshoring specialist, and joins the French Top 15 in customer service BPO. Didier Ferrier remains a partner in the venture.

Two months after the fire that caused the death of two seasonal workers housed by their employer in a building in Courchevel, Éric Claret-Tournier, leader of the renowned hotel group Maison Tournier, ...

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.

The fintech Klarna, the AI tulip at work? Klarna, the fintech with moody customer service and abysmal losses, has been talking a lot of rubbish in an implausible press release about the effectiveness ...

Pathé Marconi recording studios, a famous one. The Beatles, the Rolling Stones, Téléphone, Gérard Manset, David Gilmour used to play and record there.

Hubert Bouccara is the Parisian bookseller who says no to Annie Ernaux, no to Amazon and yes to Bi-Bop. He also ejects customers whose literary tastes don't suit him.

Voxpay, la Fintech française créée par deux ingénieurs, équipe désormais Bouygues Telecom, après the Originals Hotels and Resorts ou le Crédit Mutuel, le Club Med ou Orange. Elle permet de prendre des ...

AIMS OF THE TANGIER CX FORUM: Enabling the discovery of the opportunities and benefits related to BPO, IT, CRM and outsourced customer experience on the African continent with Tangier and its free ...

Mr Traoré, a temporary worker at Decathlon, died at the Madeleine shop on a Fenwick that he should not have been driving. Temporis, the temporary employment agency, had not been informed of the ...

Zaion's ambition is to become the European leader in customer relationship solutions enhanced by Artificial Intelligence.