Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Your computer has alerted us Tech Support Scam and other malware.

But no matter what company your computer is from, there are a few ways to get the most out of your tech support experience. First, make sure you know exactly what kind of support you're entitled to.

Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with YOUR COMPUTER HAS BEEN BLOCKED Tech Support Scam and other malware.

The tech support employee can fix the problem, but only if they're allowed to remote access the troubled machine. Once access is granted, the caller will often run a "scan" and claim the computer ...

When it comes to computer tech support, Apple and its stores get top marks from our readers. Still, Apple isn’t perfect and is not without its own horror stories, though they are fewer than the ...

For in-store tech support, the Apple Store’s Genius Bar was also tops but was matched by independent local computer retailers. Both got an 81 in our reader survey.

The help desks at Windows PC companies often didn’t live up to that name. For four of the six PC brands in the survey, tech support solved only half of the problems consumers brought to them ...

There are few certainties in life: Death, taxes, and turning your computer off and on when there’s a problem. This advice is usually the first tip you get from friends, family, and tech support.