Fast, personal digital experiences don’t happen by accident, they take clean data, cross-team trust, and a shared plan for ...

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups.

Composable and hybrid stacks offer flexibility. Modern tech architectures help companies integrate tools more easily and ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Brands that want to build and sustain customer lifetime value are putting personalization, AI and value-driven loyalty ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

A bonafide AI partner in a moment of need. It's time for Tim Cook to make Apple's biggest acquisition in history.

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their ...

Data platform provider introduces configurable customer identity matching technology that operates within existing data ...

AI-powered search is redefining how consumers find, engage with and evaluate brands, making content quality and visibility ...

Modern CMOs must move beyond traditional roles to integrate data fluency, creative leadership and business strategy into a ...